Auto Lube

From my recent dealing with this business I will never bring my car back! After going in for oil change, my car gave up and got stuck on side of an interstate and had to get it towed to closest dealership to find what's the issue. After close inspection, it was clear that the air filter was put backwards by them, which caused the sensor damage. Auto Lube negligence cost me over $700 repairs. They denied their responsibility, claiming the dealership is making it all up so they can get money out of me. What?!? This is the most outrageous thing I've heard!... This is not how this should be handled. I was nice and gave them a chance to resolve this ethically and do what's right. I've been their customer for past two years, and will not recommend for anyone to get anything done there. What a terrible way to treat loyal customers!

If I could give 100 stars I would. Just took our new 2022 Ram 1500 truck in for an oil change since Walmart blew the transmission in our Tahoe not checking fluids I didn't want to go back. Never had to get out of our truck, they explained everything and even corrected me and I was absolutely wrong I looked up the wrong year model. They absolutely know what they are doing. The girl that guided me in, took the info, processed my payment, and helped me learn how to reset the oil light myself. 10/10 she's awesome! The guys were awesome also! Extremely quick and also brought our air filter over and said it wasn't horrible, a little dirty, but was the original filter with a little under 30K miles so we went ahead and changed that. Will be bringing my vehicles here from now on. Keep up the awesome job y'all! 😁

Vidor's Auto Lube is the only place I let touch my Tundra Crew Max 4x4. I've been having my oil changed for the past 10 yrs, never had one complaint! Always greeted with a smile, the technicians always do a great job! There is no reason to get out of your vehicle. Just be sure to "check in" on Facebook and you'll receive a $5.00 discount.

*UPDATE* - It pains me to write this as I used to think highly of this business. I had a 5 star review for this place for a long time which can be seen below. Unfortunately, the last time my wife got her oil changed here they jammed the air filter in backwards (she watched them struggling and ramming it in)which in turn caused the engine to suck in trash and ruined the MAF sensor. Her car (mileage in the low 50's)broke down and left her stranded with our dogs in the car on the interstate. She had to get a tow truck (which we did not ask Auto Lube to pay for) and my father drove 3 1/2 hours to pick her and the dogs up as I was working out of town.The repair bill was $701.59 from the dealership. Auto Lube refused to accept any responsibility or pay for the repair. They stated their belief that the dealership made the story up to cost them an exorbitant amount of money ($701?). Old review below⬇️ *Awesome place. Great staff, lightning fast service and reasonable prices.*

From my recent dealing with this business I will never bring my car back! After going in for oil change, my car gave up and got stuck on side of an interstate and had to get it towed to closest dealership to find what's the issue. After close inspection, it was clear that the air filter was put backwards by them, which caused the sensor damage. Auto Lube negligence cost me over $700 repairs. They denied their responsibility, claiming the dealership is making it all up so they can get money out of me. What?!? This is the most outrageous thing I've heard!... This is not how this should be handled. I was nice and gave them a chance to resolve this ethically and do what's right. I've been their customer for past two years, and will not recommend for anyone to get anything done there. What a terrible way to treat loyal customers!